Players Club Shift Supervisor

Responsibilities:

* Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative's cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids.

* Investigating, troubleshooting, and correcting guest issues related to Players Club accounts either in person, or via forms, letters, and phone calls.

* Working closely with the Gaming department regarding guest issues, additional direction and improvements.

* Working closely with and assisting the other divisions of the Marketing department

* Assist with preparing and executing all Bus Tours including

* Monitoring the Call Center.

* Sending all required emails such as but not limited to bus, match play, and promotional emails at the end of the night.

* Assist with monitoring all promotional signage and ensuring changeover when appropriate.

* Participating in Players Club and Marketing meetings.

* Other duties as assigned.

License Requirements:

Working Conditions:

* Mostly indoors and generally climate-controlled environment

* Will be exposed to noise, smoke, and odors

* Working with others and independently

Target Hourly Range: ($21.51)

Bally's Lincoln Casino Resort:
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.