Shift Manager - Players Club Job Tiverton area,Rhode Island USA,Entertainment & Gaming

Responsibilities: *

Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
* Maintaining an accurate database of Players Club accounts.
* Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
* Creating and maintaining all departmental Policies & Procedures.
* Ordering and tracking of all departmental items/stock following budgetary guidelines.
* Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
* Execution of certain specific promotions in Total Promo, including random winner drawings.
* Creating and maintaining user accounts in the Total Promo system.
* Ensuring that all promotions are adequately staffed and troubleshooting any issues.
* Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
* Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
* Attending and participating in general staff and weekly departmental meetings.
* Attendance and participation in developmental conferences and workshops.
* Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
* Handling guest situations, phone calls and emails.
* Working closely with other departments to resolve any guest issues that may arise.
* Other duties as assigned by department Director.

Working Conditions:

* Mostly indoors and generally climate-controlled environment
* Will be exposed to noise, smoke, and odors
* Working with others and independently Target Salary Range: ($50,000.00) Bally's Lincoln Casino Resort:
About | Linked In Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.