Operations Manager; Volunteer Management, Animal Care

Operations Manager Position:
Immediate Opening Overall Goal:

The Operations Manager is responsible for supervising daily operations at West Place Animal Sanctuary, primarily managing all tasks associated with the volunteer program, feed/supply/medical ordering, inventories and organization, providing support to the animal care manager, and community outreach. The Operations Manager plays a key role in ensuring that the organization’s standards of excellence are met.

• Maintain and grow volunteer base through outreach to individuals, community-based organizations and groups, colleges/universities, and corporations as needed.
• Work closely to assure that volunteers are retained, through proper training.
• Maintain process to review applications, check references and interview potential individual volunteers/interns, assess interests/skills of volunteers/interns and match with appropriate activities.
• Onboard all new volunteers/interns, collecting correct documentation based on department.
• Identify training opportunities for volunteers and staff; assign and track completion of assigned volunteer training.
• Maintain weekly volunteer/intern scheduling.
• Communicate with volunteers/interns to assure attendance during holidays, bad weather, etc.
• Maintain volunteer/intern database.
• Provide accurate and timely volunteer/intern data.
• Engage with existing volunteers/interns daily and provide feedback and additional guidance as needed.
• Maintain volunteer/intern recognition program and collaborate with leaders of other departments as needed, and plan and execute volunteer/intern appreciation and training activities.
• Identify high profile volunteers and make connections with the appropriate stakeholders within the organization to promote these volunteers to volunteer supervisors.
• Monitor, encourage, and manage electronic messaging communications to/from volunteers, including the internal application.

• Recruit high school, college, and graduate level interns.
• Respond to internship requests; assess interests/skills of interns and match with appropriate staff or projects.
• Manage orientation process for new interns.
• Engage in ongoing feedback and complete school evaluations as required in conjunction with the animal care manager.
• Update training information as necessary.
• Communicate trainings, fun facts or educational questions to interns as part of their learning process.

• Acting as animal care manager when needed (training provided).
• Oversee and manage volunteers performing feeding, cleaning and maintenance of resident living areas.
• Oversee cleaning, maintenance, and proper storage of sanctuary equipment.
• Assist with the check-in of new animals and inspection.
• Overseeing cleanliness, maintenance and daily care of kennel, office and gift shop building.
• Daily health checks on all animals.
• Providing supplements, medications, injections, etc. daily.
• Inform Animal Care Manager of any health issues with the animals.

• Learn and Understand the roles that our Greenthumbs and Handypeople perform so that you can maintain and delegate a list of things to do for those volunteers each day.
• Assist in overseeing that all buildings are maintained, cleaned, repaired as necessary, delegating to Volunteer Handypeople, and Animal Care manager as needed.
• Monitor electric, heat and AC usage in all buildings and be responsible for conserving.
• Manage the day-to-day working of organization and cleanliness of the property.

• Responsible for all inventories, staying stocked on all supplies, food, medicine, tools, etc.
• Responding correctly and promptly to emails.
• Managing our main phone number and voicemails, with knowledge and professionalism.
• Assisting the public in answering incoming questions.
• Update SOP’s, manuals, training tools, and resources related to volunteers, animal care and operations.
• Assist other employees, visitors, donors, and volunteers in a cheerful and respectful manner as a representative of West Place Animal Sanctuary.
• Prepare all current and necessary updates…