Officer - Customer Service

Overview

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, Bally Casino, Bally's Interactive International division (formerly Gamesys Group), and a significant economic stake in Intralot S.A. (ATSE: INLOT).

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

Customer Service Officer — To assist guests and maintain a safe environment for guests and employees.

• Strategically assigned throughout the facility to deter incidents and remain accessible to guests.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• Provide security for special events, fights, parties, employee events, and tournaments.
• Act quickly in emergency response, including injured guests and employees, fires, fights, thefts, and arrests.
• Observe and report hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees.
• Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption.
• Monitor physical access control for the facility, verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (D ) and Rhode Island Lottery (RILOT).
• When appropriate, detain and restrain persons that have or are about to commit a crime or present danger.
• When appropriate, eject persons who are in violation of company policies and/or procedures.
• Any other duties reasonably assigned by management.

• Previous work experience as a security officer or guard.
• Knowledge of legal guidelines for area security and public safety.
• Excellent surveillance and observation skills.
• Able to interact professionally with guests.
• High School diploma is required.

• Serve Safe Certified.
• Must be able to be licensed by the Rhode Island Department of Business Regulations, and able to complete a background check performed by them.
• Rhode Island Pistol Permit.

• Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
• Constantly use manual dexterity, follow directions, and adhere to detail.
• Frequently use eye/hand coordination.

• Exposed to noise, smoke, and odors.
• Environment may be hot, cold, wet, humid, or loud for long periods of time.
• Working with others as well as independently.

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(K) / Company Match.
• Access Perks and Childcare discounts.

Hourly range: $18.00

Bally's Tiverton Casino Resort:
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Note:

This job description is not a comprehensive listing of activities, duties, or responsibilities and may change at any time with or without notice.

We can’t wait to meet you!

Licenses & Certifications
RI Lottery License Ops (required)

Equal Opportunity Employer

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