Customer Service Manager

Customer Service Manager

Job Location:

US-GA-TOCCOA

Requisition : | Line of Business:
All Ways Caring Home Care | Pay Min: USD $17.00/Hr. | Pay Max: USD $19.00/Hr.

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

• Prior scheduling and management or supervisory experience
• Self‑motivated professional who thrives in a fast‑paced environment and efficiently manages client or employee needs with urgency
• People‑person who is friendly, compassionate, and able to build positive relationships and partnerships
• Experienced communicator and problem solver who is well‑organized
• Associate or bachelor's degree in business, nursing, social services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, supplemental plans, EAP, and 401K participation
• Career growth and development opportunities

USD $17.00 - $19.00 / Hour