Front Desk Associate

Job Details

Location:

Toccoa, GA 30577
Position Type:
Full Time

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgment‑free environment. We are one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, with over 2,400 clubs and growing. The PF family is built on a culture of support and community, and we aim to create member experiences that consistently exceed expectations.

As a Front Desk Associate, you will be the first point of contact for members and guests, delivering exceptional customer service and maintaining a clean, welcoming, and organized club environment.

• Customer Service:
  Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Member Support:
  Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.
• Administrative Tasks:
  Check‑in members, handle membership‑related transactions (billing, renewals), and maintain an organized front desk area.
• Facility Presentation:
  Ensure that the front desk and surrounding areas remain tidy and that locker rooms and bathrooms are clean, stocked, and well‑presented throughout the day.
• Promote Membership Sales:
  Educate potential members about the benefits of joining Planet Fitness and encourage sign‑ups for memberships, personal training, and other services.
• Team
  
  Collaboration:
  
  Work with fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast‑paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.