Physician Practice Manager

Physican Practice Manager – Internal Medicine and Work Well Clinic – Full Time – Day Shift – Monday – Friday

• High School Diploma required.
• Associate’s Degree preferred.

• Minimum three to five years in a medical office setting.
• Minimum of one to three years in a supervisory or management position.

• Goals and objectives are consistent with hospital mission and interdepartmental objectives.
• Identifies specific outcomes and target dates.
• Reviews goals monthly and addresses in monthly report.
• Develops an operating budget and capital expenditure plan.
• Consistent with goals and objectives.
• Reviews financial results monthly; compares to budget and takes corrective actions regarding unfavorable variances.
• Maintains appropriate levels of supplies/inventory.
• Selects equipment consistent with goals/budget.
• Processes departmental payroll accurately and timely.
• If applicable insures that departmental charges are input accurately and timely.
• Employees are well informed.
• Assures adherence.
• Reviews and revises at least annually or as needed.
• Delegates and coordinates departmental workflow for optimum efficiency.
• Shares control with employees and others as related to the outcome of services provided by the department.
• Seeks to constantly improve processes resulting in increased effectiveness and efficiency.
• Develops job descriptions and measurable performance standards; reviews and revises as needed.
• Encourages each employee to be quality conscious.
• Maintains a quality improvement log to show improvements.
• Crosses disciplinary lines to achieve functional quality improvement.
• Fosters openness and exchange of ideas for improvement.
• Advertises successes and builds on them for improvement.
• Leads by example.
• Finds an improvement opportunity. Organizes a multidisciplinary team who is familiar with the problem.
• Clarifies current knowledge about the process.
• Uncovers the root causes.
• Starts the PDCA cycle.
• Plans for correction/intervention.
• Does or implements the intervention.
• Checks the results of the intervention.
• Acts on the results with acceptance, rejection or modification.
• Proactively shares information with employees regarding mission, values goals, progress, trends, experiments, successes and failures.
• Proactively shares with administration information that could effect employees’ morale, motivation and ability to contribute to the organization.
• Provides input at Department Manager meetings and other committee meetings as assigned.
• Recruits, interviews, selects, hires and orients employees to fill vacancies in the department.
• Facilitates the hiring process by thorough, accurate and timely submission of paperwork.
• Monitors staffing levels and recommends adjustments to assure that customer needs are met.
• Runs efficient meetings which do not waste time.
• Manages group dynamics to encourage participation by all and use of all talents.
• Is able to reach consensus.
• Recognizes and rewards team cooperation, efforts and results.
• Acts proactively rather than reactively as evidenced by taking the initiative to solve problems before they become major crises.
• Responds to suggestions of others with optimism and an eye to visionary possibilities rather than with pessimism and negativity.
• Consistently treats employees as a customer rather than a resource which is expendable as evidenced by low turnover.
• Displays a high motivation to work with all employees to achieve the goals of the department and hospital.
• Strives to coach employees rather than reprimand.
• Encourages and provides for employee education/training opportunities which will have a direct effect on employee performance.
• Accurately and realistically evaluates employees based on job descriptions and performance standards.
• Submits evaluations to Human Resources on or before annual review date or end of probationary period.
• Maintains standards.
• Measures results periodically.
• Takes corrective actions when actual results are less than established standards.
• Participates and cooperates in the hospital safety program.
• Adheres to hospital safety policies as directed by the Safety Manual.
• Uses universal precautions and applies safe work practices during the performance of the job.
• Partici…