Patient Access Representative - Day Shift

Patient Access Representative
- Day Shift

About Us:

For more than 85 years, Stephens County Hospital has been a trusted cornerstone of our community, committed to excellence in healthcare and compassionate patient service. Our dedicated team of approximately 475 employees is driven by a shared passion for improving lives and recognizes the true value of good health.

Stephens County Hospital is a 96-bed acute care facility located in Toccoa, Georgia, nestled in the scenic foothills of Northeast Georgia. Our welcoming, family-oriented community offers a rich blend of cultural, civic, and outdoor opportunities, making it an exceptional place to live and work.

We are proud members of the Georgia Hospital Association, the American Hospital Association, and the Georgia Alliance of Community Hospitals. Stephens County Hospital is fully accredited by The Joint Commission, the nation’s leading healthcare accrediting organization, reflecting our ongoing commitment to quality and safety.

The Patient Access Representative is responsible for welcoming patients and visitors and providing excellent customer service at all times. This position is responsible for obtaining, verifying, and documenting accurate patient demographic and financial information; reviewing and interpreting insurance eligibility and benefits; collecting and posting payments; and assisting patients with required registration, admission, and financial paperwork. The Patient Access Representative must communicate professionally and courteously with patients, families, visitors, physicians, clinical staff, and other hospital departments while maintaining patient confidentiality and ensuring accurate and timely registration.

High school graduate or equivalent preferred.

Previous switchboard or registration experience with understanding of medical terminology preferred.

Basic knowledge of CRT Operation.

Ability to type 40 words per minute with accuracy.

Provides exceptional customer service to patients which establish a positive first impression of Stephens County Hospital. Model AIDET guidelines in all interactions with the patient and ensure staff is adhering to the patient experience expectations.

Exceed all patient requests and alert Patient Financial Services Manager of issues or concerns that require escalation.

Correctly identifies all patient demographic information during registration to obtain current and accurate information and complete all registration fields.

Verifies & scans patient’s insurance eligibility & benefits into patients account.

Collects patient copayments, any amounts owed. Post payments in the computer system and generate appropriate patient receipts.

Overviews registrations and corrects any errors found after the primary registration is done.

Assured accounts are registered with a minimum of 95% accuracy. .

Obtains all signatures for appropriate forms.

Notes any missing information due to incomplete registration fields or missing information. Also notes patient accounts with any discussions or concerns regarding the patient's visit.

Maintains and completes Registration department Productivity Sheets daily.

Maintains productivity sheet of unfinished registration to ensure all is completed the same day if possible, but no later than the following day.

Confirms publicity levels on inpatient.

Interacts with various hospital departments and physician’s offices to effectively schedule and direct patients through the SCH systems in a patient/customer friendly manner.

Provides training to new staff and attends educational meetings as needed.

Manages work schedule efficiently, completing tasks and assignments on time.

Completes all other duties assigned by Patient Financial Services Manager or Patient Access Team Lead.

Cross-training between various departments will take place to ensure coverage.

Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks.

Obtains chief complaint and calls ER nurse to advise that patient has arrived; if no…