Service Manager

Service Manager

Arrow Exterminators is looking to hire a full‑time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and team members with a commitment to our Vision, Mission and Core Values.

Our Service Managers enjoy a company vehicle and other benefits including:

• generous time off
• 11 paid holidays
• 401(k) with company match, Roth IRA
• medical, dental and vision insurance
• high deductible HSA
• telemedicine
• disability, cancer, and accident insurance
• health & wellness suite
• company-paid + additional, optional, life insurance

As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi‑tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order.

Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, Pest Pac, Applicant Pro, Outlook, Word, Excel, Power Point, other web‑based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency required licensing/certification exams
• Able to work a 40‑hour (minimum) work week
• Accessible after hours (including weekends/holidays)
• Possess current Driver's License
• Meets company driving standards
• High school degree or equivalency, college preferred

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a Pest Vets Company is committed to hiring and participating in acts of service for Veterans and active‑duty members of the U.S. Military.

Arrow Exterminators is a Drug‑Free Workplace and performs Pre‑employment Drug Screens and Background Checks on all employees.