Packaging Project Manager

About Pak-Pro

At Pak-Pro, we don’t just design packaging — we bring ideas to life. We partner with growing brands and packaging brokers to create high-quality folding cartons and related solutions that work in the real world. Our team is hands‑on, collaborative, and deeply invested in helping our customers succeed. As a mid‑size, privately owned company, we offer something big companies often can’t: real responsibility, real mentorship, and real impact.

This position is responsible for managing customer accounts, preparing accurate cost estimates and competitive quotes, championing client satisfaction, and overseeing the full lifecycle of packaging projects from initial inquiry and quoting through planning, execution, revisions, production coordination, and final delivery and finalization. The Packaging Project Manager serves as the primary client liaison, represents customer needs and goals within Pak-Pro (working closely with sales, production, prepress, procurement, and vendors), ensures quality, on‑time delivery, and cost control, while maintaining strong customer relationships and supporting continuous improvement.

The Packaging Project Manager reports directly to the General Manager, under the direction and supervision of the Supervisor of Packaging Project Management.

• Prepare detailed, accurate cost estimates and quotes for folding carton/paperboard and other packaging projects by analyzing customer specifications, drawings, sizes, print requirements (colors, offset and flexographic processes), substrates and materials, die‑cutting, folding/gluing, finishing, and other variables; utilize ERP estimating software to calculate production costs and optimize pricing and lead times.
• Manage the full project lifecycle: handle customer inquiries, order entry and processing, revisions and change orders, approvals at all stages (artwork/prepress, proofs, production), scheduling, and coordination with internal teams (sales, production, prepress, procurement) and external vendors to ensure seamless execution and delivery.
• Act as the primary point of contact/liaison for assigned customer accounts; provide excellent customer service, actively listen to needs, resolve issues and problems timely, document exceptions, terms and specifications, and drive client satisfaction and retention through proactive communication and relationship management.
• Review job cost sheets; maintain detailed records of specifications, estimates, job details and bills of materials; track project budgets, schedules and progress; and refer to historical data for future estimating and continuous improvement.
• Collaborate cross‑functionally to formulate estimates, resolve production or specification issues, build accurate job specs for order processing, facilitate approvals (dies, instruction sheets, artwork), monitor backlogs, and contribute to quality assurance reviews.
• Support account management activities: create, maintain, and enhance customer relationships; multi‑task across competing priorities; apply lessons learned; and develop creative solutions to challenges in a fast‑paced manufacturing environment.
• Participate in meetings (e.g., new item reviews), enforce streamlined workflows, ensure all project documentation is retained and organized, and perform quality checks to meet standards and client expectations.