CSC Supervisor - Toccoa

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CSC Supervisor 1
- Toccoa

Department of Driver Services

JR

Day (United States of America)

$38,000.00

The Georgia Department of Driver Services, Field Operations Division, is seeking a qualified candidate for the position of CSC Supervisor 1 to serve the Customer Service Center in the above location.

Under limited supervision, the CSC Supervisor 1 is responsible for the operation and maintenance of a Customer Service Center (CSC) or serves as an assistant supervisor in a high-volume center. This position supervises the daily activities of a staff of Identity and Driver Credential Specialists, monitors, and reviews individual and team performance. This position also performs the duties of Identity and Driver Credential Specialists by receiving applications for and issuing Georgia Driver’s licenses;

verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions.

This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Supervisor 1 monitors and guides employee performance participates in employee discipline and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.

The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbent will be responsible for responding to the Executive Management Team and stakeholders in a professional and timely manner. The incumbent will be expected to serve on task teams and work groups. The incumbent will be expected to develop strong partnerships between the Division and its internal and external business partners.

The incumbent will motivate, coach and be responsible for managers and staff.

• Ability to maintain a high-performance environment. Ability to motivate team members in a customer service environment with high-volume contact with the general public.
• Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.
• Excellent written and oral communication skills.
• Excellent interpersonal skills and the ability to interact with individuals from varying backgrounds.
• Excellent customer service skills. Ability to deliver and supervise the delivery of services to customers in a timely, efficient, and courteous manner in accordance with applicable laws, regulations, and policies.
• Excellent administrative skills and ability to multi-task and meet deadlines. Must be able to manage priorities and workflow.
• Proficiency using the basic Microsoft Office tools including Outlook. Proficiency in navigating the internet.

Note
*** Applications without complete work history will not be reviewed***

• High School Diploma or GED AND two years of experience at a lower-level Identity and Driver Credential Specialist 2 (RCT
  051)/Team Lead or position equivalent.

OR

• Four years’ experience in Driver Services Administration or in a customer facing environment AND two years in a lead role capacity.

OR

• Associate Degree from an accredited college AND one (1) year of customer facing environment.

OR

• Bachelor's Degree from an accredited college or university.
• Must possess a Valid Driver’s License

Preference will be given to those applicants who, in…