Luxury Guest Services Representative

Join Wickaninnish Inn's Front Office team as a Luxury Guest Services Representative and Night Auditor, where your commitment to exceptional hospitality makes a lasting impact. This position combines guest engagement with operational excellence.

As a representative and night auditor, you play a key role in ensuring guests receive premium service at all touchpoints during their stay. You will manage reservations, handle financial transactions, and facilitate seamless check-in/check-out processes. Your focus on excellence aligns with Wickaninnish Inn's esteemed reputation.

Key Responsibilities:

• Provide high-end, personalized service to each guest

• Take and process reservations efficiently

• Maintain accurate reservation files and documentation

• Oversee guest orientations and check-in/check-out tasks

• Balance nightly transactions across departments

Requirements:

• Minimum 2 years' experience in luxury service environments

• Outstanding communication and multitasking skills

• Detail-oriented with strong organizational capabilities

• Mathematical accuracy and problem-solving experience

• Valid BC Class 5 Driver's License required

Utilize your guest service skills and commitment to excellence at Wickaninnish Inn in this vital role.