Assistant General Manager

• 1101 Pacific Rim Highway Box 12 Tofino, Tofino
• Accessible
  
  Employer:
  
  No
• Open to International applicants with valid Canadian Work permits:
  Yes

M  is hiring an Assistant General Manager to support the General Manager in overseeing all aspects of resort operations - guest experience, front office, housekeeping, maintenance coordination, staff supervision, and administrative operations. This is a leadership role suited to someone who thrives in a fast-paced, guest-facing environment and wants real ownership over how a property runs.

• Act as the primary on-property leader in the General Manager's absence, with full authority to resolve operational and guest issues
• Oversee daily operations across front desk, housekeeping, and grounds/maintenance to ensure smooth, consistent guest experiences
• Supervise, schedule, and support front-line staff; assist with hiring, onboarding, and performance management
• Handle escalated guest concerns and service recovery with sound judgment and a calm, solutions-first approach
• Support budgeting, payroll administration, and expense tracking in coordination with the General Manager
• Monitor and help maintain quality, safety, and brand standards across all unit types (Air streams, Surf Bungalows, cabins, Forest Camping, Spartan Imperial Mansion)
• Assist with vendor and contractor coordination for maintenance, supplies, and property upkeep
• Contribute to marketing, promotions, and local partnership initiatives as needed
• Step into General Manager responsibilities during absences, vacations, or peak-season support periods

• 2+ years of supervisory or management experience in hospitality, resort, or short-term accommodation operations
• Strong working knowledge of front office and property management systems (Cloudbeds experience an asset)
• Demonstrated ability to lead a team, resolve conflict, and stay composed under pressure
• Comfort with hands-on, varied work - this role moves between front desk, admin, and property walk-throughs
• Availability for flexible scheduling, including weekends, holidays, and peak summer season
• Valid BC driver's licence considered an asset
• A genuine interest in the Tofino community and coastal, outdoor lifestyle

• Work in one of the most beautiful coastal settings on Vancouver Island
• A close-knit, hands-on team environment with real decision-making responsibility
• Staff accommodation
• Phone Allowance
• Medical/Dental Benefits

POSITION SUMMARY

The Assistant General Manager (AGM) supports the General Manager in the overall leadership and day-to-day operation of Mackenzie Beach Resort. The AGM is responsible for ensuring high standards of guest service, operational efficiency, and staff performance across all departments, and assumes full operational authority in the General Manager's absence.

• Oversee daily resort operations, ensuring consistent, high-quality guest experiences across all accommodation types
• Monitor front office operations, reservations, and check-in/check-out flow
• Resolve escalated guest concerns and complaints promptly and professionally
• Conduct regular property walk-throughs to monitor cleanliness, maintenance, and brand standards

• Supervise front desk, housekeeping, and grounds/maintenance staff
• Create and manage staff schedules to ensure appropriate coverage across shifts and seasons
• Assist with recruitment, onboarding, training, and performance evaluations
• Foster a positive, accountable team culture aligned with M 's brand and values

• Support the General Manager with budgeting, forecasting, and expense management
• Assist with payroll administration and timekeeping accuracy
• Maintain accurate operational records, incident…