Community Support Specialist

Join a Mission-Driven Team as a Community Support Specialist (CSS)!

At the
Area Office on Aging of Northwestern Ohio, Inc. (AOoA), we are committed to helping older adults and individuals with disabilities remain healthy, independent, and in their homes. We are seeking a detail-oriented and compassionate
Community Support Specialist (CSS)to support our MyCare Ohio program and clinical teams.

What You’ll Do

As a Community Support Specialist, you will provide essential administrative, clerical, and coordination support to Waiver Service Coordinators and program staff.

Key Responsibilities:

• Perform general administrative and clerical duties, including typing correspondence, filing, and organizing records, charts, reports, and program documents
• Manage telephone inquiries, route calls, and assist with communication between participants, providers, and staff
• Assist with scheduling, coordination, and follow-up for participant services
• Enter and maintain accurate data in agency and program systems
• Compile, organize, retrieve, and maintain case records and filing systems
• Obtain records from hospitals, providers, and community partners as needed
• Process mailings, scanning, faxing, and distribution of documents
• Monitor office supplies and equipment needs
• Maintain strict confidentiality in accordance with AOoA policies and HIPAA requirements
• Support departmental and organizational activities assigned

Qualifications

• Associate Degree in Social Services, Business, Medical Assistance, or related field
  preferred
• Minimum of two (2) years of experience in human services, healthcare, medical office, or social service setting
  preferred
• Strong computer and data entry skills required
• Excellent written and verbal communication skills, including customer service
• Ability to interact professionally with staff, providers, and the public
• Ability to lift, carry, push, or pull items weighing up to 10 pounds as required for the performance of essential job duties.
• Reliable transportation required
• Ability to follow detailed written and verbal instructions
• Strong organizational and time management skills
• Ability to exercise sound judgment and discretion
• Ability to complete documentation accurately and promptly
• Ability to work independently and collaboratively
• Schedule:Four (4)-day work week (Monday–Thursday OR Tuesday–Friday)
• Office-based role supporting secure handling of confidential information and collaboration with clinical staff
• Regular, predictable on-site attendance required

Benefits Include:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Company Match
• Paid Time Off (PTO) and Personal Time
• Continuing Education & Certification Assistance
• Long- and Short-Term Disability
• Employee Referral Bonus Program

Conditions of Employment

Employment is contingent upon:

• Successful completion of drug screen and criminal background check
• Motor Vehicle Record (MVR) check
• Verification of a valid driver’s license and proof of insurance

Must demonstrate competency with standard office equipment and software. Some overnight travel may be required.

Why Join AOoA?

Be part of a team that makes a meaningful difference every day. At AOoA, your work directly impacts the lives of individuals and families across Northwestern Ohio.