Specialist, Student Service Center

Essential Functions

• Greet and welcome students, staff, and others when entering the Student Service Center and Admissions.
• Check in visitors who arrive for an appointment and schedule future appointments for Student Services staff as needed.
• Triage students, staff, and other visitors at the front desk by answering general questions related to offices within the Student Service Center and Admissions.
• Take students through the enrollment and financial aid processes.
• Use professional judgment in determining how to best serve the customer and act as a gatekeeper, ensuring all office policies and procedures are adhered to.
• Serve as an intermediary between students and their assigned Advisor or Admissions Representative.
• Provide support for students in Ozone or using lobby computers as time allows.
• Make copies for students (e.g., tax returns, state‑issued , social security cards, consortium agreements, etc.).
• Process registration forms, provide Bank Mobile account activation and refund preference support, review book voucher eligibility and increase as needed, assist in requesting academic records, and answer general questions related to payment options.
• Act as one of the Instant Messaging contacts between the Toledo and Findlay‑area campus front desk staff and provide details referring to wait time or confirm fax receipt.
• Assist with performing targeted student outreach that supports enrollment management initiatives including student satisfaction and retention.
• Reach out to students and offer directions and/or scheduling appointments based on their student type, financial, and academic standing.
• Handle stressful situations and difficult customers with a professional demeanor.
• Work independently with little supervision and handle multiple tasks simultaneously.
• Monitor materials needed for daily operations and ensure lobby documents and front desk supplies are well‑stocked.
• Maintain working relationships with other Specialists and communicate daily functions as a team.
• Follow the same policies and procedures regardless of campus location.
• Perform other duties as assigned.

• Basic knowledge of records, student accounts, and financial aid, advising, admissions, career services, Prior Learning Assessment (PLA), and student employment.
• Working knowledge of Ozone is preferred.
• Basic computer skills, including Microsoft Office (Word, Excel, PowerPoint, Publisher, and Teams).
• Familiarity with using a copy machine and fax machine.
• Typing skills for creating various documents such as signs, spreadsheets, flyers, and PowerPoint presentations.
• Ability to handle stressful situations and difficult customers with a professional demeanor.
• Ability to multi‑task and work independently with little supervision.
• Capacity to comply with all regulations and policies concerning the privacy of student records.
• Professional, courteous, team player.
• Enthusiastic, outgoing, and willing to assist individuals of various backgrounds, skill levels, gender, and ethnicity.

• High School Diploma or equivalent (G.E.D.).
• Minimum of one‑year customer service experience in an office‑related environment.
• Basic computer skills, including Microsoft Office (Word, Excel, PowerPoint, Publisher, and Teams).
• Basic knowledge of records, student accounts, and financial aid is recommended.
• Working knowledge of Ozone and Workday.

Staff – Non‑Exempt (FLSA) – Pay Hourly: $16.44–$18.50

Owens Community College is an affirmative action/equal opportunity educator and employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans, and persons with disabilities. In compliance with the ADA Amendments Act, if you have a disability and would like to request an accommodation in order to apply for a position, please call (567)661‑7527 or email employment.