Customer Support Specialist - Toledo

• Delivers excellent customer service.

Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies.

If you are ready to make a positive impact and support our mission, we would love to hear from you!

Opportunities for Ohioans with Disabilities does not provide sponsorship for employment-based visas or work authorization.

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

• Delivers excellent customer service.
• Is time-efficient, organized, and quality-driven.
• Has the ability to multi-task.
• Displays excellent communication skills.
• Works well in a team environment.
• Effectively utilizes office technology and tools.

Classification:
Administrative Professional 1

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace.

For more information,  to view the OOD Vocational Rehabilitation Fact Sheet.

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment Months Pay Range

OCSEA 27

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6 Step 7 Hourly$.65$.61 $ 26.54

Annual $46,.24 $ 49,.15 $ 51,.27 $ 55,210.06

This position is required to be in office 5 days a week. Reporting details will be provided by the supervisor before the start date. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements. Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

• 1 year training or 1 year experience in secretarial science or business office applications.
• OR equivalent of education and/or experience per Minimum Class Qualifications noted…