Payer Utilization Management & Business Integration, Senior Associate

Industry/Sector

Health Services

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.

Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.

Use critical thinking to break down complex concepts.

Understand the broader objectives of your project or role and how your work fits into the overall strategy.

Develop a deeper understanding of the business context and how it is changing.

Use reflection to develop self awareness, enhance strengths and address development areas.

Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Operations Consulting team, you will manage day-to-day delivery of technology implementation and systems integration initiatives, serving as the bridge between strategy, architecture, and execution. As a Senior Associate, you will analyze complex problems, mentor others, and maintain significant standards while building meaningful client connections and navigating increasingly complex situations.

This role offers the chance to enhance your personal brand and technical knowledge while aligning implementation outcomes with business objectives.

Responsibilities

* Oversee daily operations of technology implementation and systems integration projects

* Serve as a liaison between strategic planning and execution phases

* Analyze intricate issues and provide actionable insights

* Mentor junior team members and foster their professional growth

* Maintain quality standards throughout project delivery

* Build and maintain relationships with clients

* Navigate complex challenges to achieve successful outcomes

* Enhance personal brand and technical skills through continuous learning

What You Must Have

* Bachelor's Degree

* At least 4 years of experience

What Sets You Apart

* Master's Degree preferred

* Hands-on experience redesigning UM workflows

* Connecting operational processes to reporting and analytics needs

* Translating business needs into clear BI requirements

* Demonstrating facilitation skills in working sessions

* Owning workstream delivery and team outcomes

* Managing junior team members and delivery activities

* Developing client-ready deliverables and executive presentations

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary…