Intake Admissions Specialist

Join Otterbein Senior Life – a place that ignites your passion. You’ll find days filled with opportunities and memorable experiences. Become part of a team dedicated to caring for others. Career opportunities available for RNs, LPNs, CNAs, Culinary, Maintenance, Accounting, Sales, Marketing, and more.

At Otterbein, you are not just an “employee”; you are a partner in care. We believe in working together toward a common goal. Our focus is on person-centered care that honors both residents and their choices. Join a community of talented, kind, wise, funny, spirited, generous, and endearing individuals, among many other wonderful qualities.

It’s when you become a part of something bigger. You’re advancing and growing. You’re making a positive impact on the lives of others. It’s when you discover what you were born to do. It’s where you want to be. That’s Otterbein.

Life at Otterbein is progressive, supportive, fun, and inspiring.

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid time off & paid holidays
• Life insurance
• 401(k)/403(b) with company match
• Employee-sponsored fund for employees in need
• Employee Assistance Program (EAP)
  
  * Benefits may vary based on position and location.
• Person-centered care
• Low staff-to-resident ratio
• Modern, state-of-the-art communities
• Top-quality equipment
• Safety programs in place
• Online employee platform for peer recognition and engagement

The Central Intake Admissions Specialist works with a sense of urgency as part of a collaborative team to support census growth through effective referral management and admissions coordination. This position develops and maintains relationships with referral sources and community leadership while evaluating referrals for clinical appropriateness and financial viability. The Central Intake Admissions Specialist serves as a key resource throughout the admissions process and works to ensure timely communication, accurate documentation, and exceptional customer service.

Primary Duties and Responsibilities

• Retrieve and respond to referrals from referral platforms and referral sources in a timely manner.
• Enter referral information into the Customer Relationship Management (CRM) system, including demographic, insurance, and supporting documentation.
• Evaluate referrals for clinical appropriateness and financial viability utilizing established admission criteria and processes.
• Develop and maintain positive working relationships with referral partners, hospitals, physicians, case managers, and internal stakeholders.
• Communicate referral information and admission opportunities to the Health Care Navigator and appropriate community leadership.
• Complete or coordinate completion of patient assessments for potential admissions.
• Collaborate with community leadership regarding referrals requiring additional review or consideration.
• Obtain prior authorizations and verify payer requirements for admissions as appropriate.
• Ensure long‑term care admission workflows are followed in accordance with organizational standards.
• Obtain or complete required pre‑admission documentation, including PASRR and other regulatory requirements.
• Complete sex offender screenings and other required admission reviews.
• Maintain waitlists and communicate admission status updates as appropriate.
• Ensure referral documentation, discharge information, and supporting records are uploaded and maintained within the CRM system.
• Monitor referral response times and facilitate timely communication between referral sources and communities.
• Communicate community admission capabilities, bed availability, and special considerations to referral partners and internal teams.
• Coordinate admission notifications and communications with appropriate departments.
• Verify and update demographic and insurance information as needed.
• Generate admission agreements and ensure completion within established timelines.
• Complete required reports, trackers, and documentation related to admissions and referral management.
• Support new business follow‑up efforts through virtual outreach and communication platforms.
• Analy…