Regional Director of Operations

• Provide direct oversight and follow-up across assigned hospital accounts, service lines, free-standing EDs, and MOBs
• Conduct follow-ups on VP site visits and confirm completion of action items and resolution of compliance issues
• Track and manage Account Condition Reports (ACR) and related action plans
• Lead and schedule the Traveling Floor Care Team across accounts
• Monitor and support the HCAPS Playbook rollout, training, and implementation
• Oversee safety program execution and closure of incident reports
• Support Quality Assurance initiatives and site QA goals and metrics
• Review Operations Packs for accurate, current documentation aligned with company standards
• Provide field support during regulatory surveys and inspections
• Prepare sites for compliance readiness
• Provide operational backfill during leadership transitions, leaves of absence, or performance improvement periods
• Coach and support onsite leaders to ensure service excellence, team engagement, and patient-focused outcomes

• Ability to provide direct oversight across assigned hospital accounts, service lines, free-standing EDs, and MOBs
• Knowledge of operational standards, regulatory compliance, safety initiatives, and quality performance
• Ability to track Account Condition Reports and action plans
• Ability to lead and schedule a Traveling Floor Care Team
• Ability to support HCAPS Playbook rollout, training, and implementation
• Ability to oversee safety protocols and incident-report closure
• Ability to support Quality Assurance goals and metrics
• Ability to review Operations Packs and maintain accurate documentation
• Ability to support regulatory surveys, inspections, and compliance readiness
• Ability to coach and support onsite leaders
• Ability to travel across assigned Ohio hospital locations

Demonstrates expertise in operational oversight, regulatory compliance, and quality assurance within healthcare settings. Proven ability to lead teams, manage action plans, and ensure service excellence across multiple hospital accounts.

• Operational Standards Knowledge
• Regulatory Compliance Expertise
• Quality Assurance Support
• Team Leadership
• HCAPS Playbook Implementation

• Account Condition Report Tracking
• Safety Protocol Oversight
• Incident Report Management
• Documentation Review
• Compliance Readiness Preparation

• Coaching
• Team Engagement
• Patient-Focused Outcomes

• Hospital Accounts
• Service Lines
• Free-Standing EDs
• MOBs
• Quality Performance

• HCAPS Playbook