Call Center Confirmer​/Admin

Job Description

Are you someone who thrives in a fast-paced environment where every day brings something different?

Do you enjoy staying organized, communicating with people, solving problems, and helping keep a team running smoothly?

Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers.

This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team.

• Answer all inbound customer phone calls in a professional and timely manner
• Accurately document customer complaints, concerns, and service-related issues
• Transfer calls and escalations to the appropriate department when necessary
• Schedule appointments for new leads or transfer qualified prospects to an Appointment Setter
• Qualify prospective customers by uncovering project needs and collecting accurate information including homeowner status, address, contact information, and project details
• Handle inbound and outbound phone calls, voicemail follow-up and customer callbacks
• Maintain detailed and organized customer notes within company systems
• Monitor and communicate through multiple Slack channels throughout the workday
• Support overall operations efficiency by pivoting quickly between tasks and priorities

• Strong attention to detail and organizational skills
• Excellent verbal and written communication abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable handling both customer service and administrative responsibilities
• Ability to adapt quickly and shift priorities as business needs change
• Professional phone presence and strong customer service mindset
• Experience with scheduling, CRM systems, or call center environments preferred
• Proficient in Slack, basic computer systems, and data entry

• Health insurance
• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance
• Employee Pricing
• Friends and Family Pricing