Representative - Customer Service; Order Clerk

Job Overview

Walman Optical, part of Essilor Luxottica, seeks a Customer Service Representative (Order Clerk) to manage order processing, vendor relationships, and customer support.

• Receive requests for price quotations, orders, changes, adjustments, and cancellations directly from customers and labs.
• Maintain rapport with customers and provide excellent service.
• Process overstock and defective lenses, frames and accessories for return to vendors, ensuring compliance with manufacturer’s return policy and documenting returns.
• Assist in assembly, packaging, premium inclusion, and marking of frames for monthly auto‑kit mailings; maintain customer lists for participating accounts.
• Use PC to retrieve customer information, stock status, order status, and modify orders; ensure correct codes and organization of product information.
• Coordinate with vendors on orders, status, quotations, and delivery information.
• Troubleshoot issues from co‑workers and customers.
• Communicate company policies, procedures, promotions, and negotiate diplomatically.
• Sort and deliver mail, perform mid‑day department computer backups, and end‑of‑day close‑out daily.
• Self‑motivate to cross‑train and learn other duties; maintain organized work area.
• Follow all company and manufacturer policies, attendance, safety rules; maintain confidentiality of proprietary and HIPAA‑protected information.
• Assist colleagues as needed to meet deadlines and maintain workload balance.
• Provide training, direction, and technical guidance to less experienced coworkers; attend training meetings when required.
• Perform other duties as assigned.

• High school diploma, GED or equivalent experience.
• 1+ year(s) of experience in customer service, hospitality, or call center environments.
• Excellent telephone etiquette and ability to handle difficult customer situations calmly.
• Strong verbal and written communication skills.
• Good organizational skills with attention to detail and numerical accuracy.
• Basic PC skills including MS Office—Word and Excel.
• Ability to lift/move up to 40 pounds.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, citizenship, or other characteristics protected by law. Native American applicants receive preference in accordance with Tribal Law.