Customer service

Join the Sweet Team at Eston's Bakery as a Customer Service Expert!

Do you have a passion for exceptional customer service and a love for all things sweet? Eston's Bakery, a family‑owned business crafting gourmet cakes, cupcakes, and cheesecakes since 1987, is looking for a skilled and friendly Customer Service professional to join our team. If you enjoy working in a fast‑paced, detail‑oriented environment and thrive on making customers smile, we’d love to hear from you!

As a Customer Service team member at Eston’s Bakery, you’ll play a key role in ensuring our customers have an unforgettable experience. Your responsibilities will include:

• Providing exceptional customer service in person, over the phone, with online orders, and via email.
• Accurately handling cash transactions and maintaining precise records.
• Managing data entry tasks and staying organized using Google Drive.
• Following directions and ensuring all tasks are completed with attention to detail.
• Assisting customers with inquiries, orders, and product recommendations.
• Maintaining a calm and professional demeanor, even in high‑stress situations.

We’re seeking someone who brings a mix of skills, professionalism, and personality to the table. To succeed in this role, you’ll need:

• At least 1 year of customer service experience.
• Strong organizational skills and attention to detail.
• Proficiency with Google Drive and data entry.
• The ability to handle cash accurately and responsibly.
• A friendly, approachable attitude with excellent people skills.
• The ability to follow directions and adapt to a fast‑paced environment.
• A calm and composed approach to handling stressful situations.

At Eston’s Bakery, we’re more than just a bakery—we’re a team of passionate individuals who take pride in creating high‑quality, handcrafted desserts for our community. Working here means being part of a supportive and friendly environment where your contributions truly matter. If you’re looking for a role where you can combine your love for customer service with a touch of sweetness, this is the perfect opportunity for you!

Send us your application and let us know why you’re excited to join the Eston’s Bakery team. We can’t wait to meet you!