Receptionist, Customer Service​/HelpDesk

Overview

Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

Part‑time: 8:30 a – 6:30 p every other weekend

• Greet customers entering and leaving the community, using customer name whenever possible
• Answer customer calls and direct them appropriately
• Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Maintain current file/listing of residents by name and location, emergency phone numbers of on‑call personnel, department extensions

• Education: High school diploma or equivalent
• Experience: A minimum of 1 year
• Ability to be self‑directed and prioritize tasks, working independently and managing time efficiently
• Excellent customer service and communication skills, both written and verbal
• Computer
  
  Skills:
  
  Proficient in Microsoft Office

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work‑life balance
• Access to Daily Pay
  , enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for any field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee‑Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through Right Now Media @ Work

Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Apply today and begin a meaningful career as a Receptionist at Otterbein!