Customer Service

About the Role

As a Customer Service Representative at Ace Appliance Sales & Service, you will be the first point of contact for our valued customers in Toledo, OH. Join our dynamic team to provide exceptional service and support, ensuring a seamless experience for all our clients. The position’s schedule rotates weekly, with 5‑day work weeks totaling 40 hours per week. Our office staff works weekends and weekdays.

Starting pay is $22.15 per hour plus performance bonuses. All scheduled hours are posted one month in advance.

Location:

Ace Appliance, 3724 Airport Hwy., Toledo, Ohio 43615.

• Respond promptly to customer inquiries via phone, email, and chat.
• Manage customer complaints and provide effective solutions to enhance satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.
• Follow up with customers to ensure resolution and satisfaction.
• Participate in training and development programs to enhance skills.

• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and a customer‑oriented mindset.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Flexibility to work various shifts, including evenings and weekends.
• Positive attitude and a passion for helping others.

• Company parties
• Competitive salary
• Employee discounts
• Health insurance (company covers 100% of the premium)
• Disability contributions (company matches 100% of Aflac contributions after first year)
• Health Savings Account contributions (company matches 100% after first year)
• Paid time off
• Training & development
• Many other benefits to be discussed at time of interview.

• After six months: 2 paid days (100% pay)
• After year 1: 3 paid days (100% pay)
• After year 2: 5 paid days (100% pay)
• After year 3: 7 paid days (100% pay)
• After year 4: 9 paid days (100% pay)
• After year 5: 10 paid days (100% pay)

Ace Appliance has been serving the Toledo community for over 41 years, providing top‑notch appliance repair and sales services. Our commitment to customer satisfaction and quality service has earned us a loyal customer base and a reputation as a trusted leader in the industry. Employees love working at Ace Appliance due to our supportive culture and opportunities for growth.