Customer Service Relationship Coordinator - Toledo OH

Customer Service Relationship Coordinator

We’re looking for a relationship-driven professional to join our team as a Customer Service Relationship Coordinator. In this role, you’ll take ownership of customer payment accounts while building strong, trust-based relationships that support timely and successful collections.

You’ll serve as a key connection point between our customers and sales team—guiding smooth payment processes, resolving billing concerns, and turning challenging situations into positive experiences. If you thrive on communication, problem-solving, and making a real impact on both customer satisfaction and business success, this is a great opportunity to shine.

• Manage customer accounts and secure timely payments through proactive relationship building.
• Identify overdue accounts by reviewing financial reports and reaching out to customers with empathy and professionalism.
• Resolve payment issues and disputes by collaborating directly with customers and our internal sales team.
• Process customer credits and adjustments to ensure accurate billing and high customer satisfaction.
• Maintain detailed records of customer interactions, payment plans, and account statuses.
• Support the finance team by assisting with payment processing when needed.

• Strong customer service and active relationship‑building skills.
• Effective communication and negotiation skills with a positive attitude.
• Skilled in problem‑solving and finding win‑win solutions for payment delays.
• Familiarity with office software including Microsoft Office.
• Proficiency in data entry and basic numerical calculations.

• Competitive Hourly Rate
• Comprehensive insurance plans including medical, prescription, dental, vision, and life insurance
• Flexible Spending Account or Health Savings Account
• 401(k) with company match
• Paid time off – vacation and sick
• Work schedule:
  
  Monday – Friday
• Employee discount at Sofo's Italian Market