Ford-Recall-Repair-Specialist

Overview

About theRole

Do you enjoy working as a self-starter, staying active, driving throughout the day, and connecting with people face to face?

If so, this role is for you!

As a Recall Repair Specialist , you’ll be a friendly facehelpingvehicle ownersactonimportant safety repairs. You’ll travel within your assigned area,most of your day on the road,visit customer’s latest registered address,educate them to understand the open recalls, and gain approval for you to facilitate a repair onsite.

Thisrole is heavily focused oncustomerinteraction,where building trust and confidently guiding conversations is key to success.

In addition to outreach, you will perform intermediate level approved repairs. Specific training is provided: however, light mechanical and tool knowledge is recommended.

Responsibilities

What You’ll Get to Do

• Get out in the field and connect with vehicle owners face-to-face

• Help people understand why recall repairs matter, and why they shouldn’t wait

• Obtain customer authorization and explain the repair process clearly

• Perform mobile recall repairs based on manufacturer guidelines and training

• Answer questions, ease concerns, and confidently handle objections

• Document completed repairs, parts usage, and outcomes in internal systems

• Work independently while hitting goals and making a visible impact

Qualifications

What You Need

Required

• High School Diploma(or equivalent)

• Valid driver’s license + reliable transportation

• 1-3+ years of customer service/sales experience

• Light mechanical/and or tool knowledge

• Ability to complete and maintain required certifications for mobile repairs

• Comfortable working independently

• Abilitytowork Saturday andoccasionaltravel

• Strong communication, customer service, and follow-up skills

• Physical ability to get in and out of vehicle, ascend and descend stairs, work in outdoor weather conditions, and move objects weighing up to twenty pounds.

Preferred Qualifications

• Automotive technician background

• Bilingual (English/Spanish)

Additional Information

Who We Are

At Market Source, we create connections that drive results. As a trusted sales and customer experience partner to some of the world's leading brands, we help turn strategy into action, bringing products, services, and experiences to life where they matter most.

Whether supporting customers in-store, enabling field teams, or delivering operational excellence behind the scenes, our people play a critical role in helping brands grow and succeed.

What sets Market Source apart?

Our people and the culture we've built together.

We empower our teams to take ownership, think boldly, and make an impact. Here, your ideas are valued, your contributions are recognized, and your career growth is supported every step of the way. If you're looking for an opportunity to learn, lead, and be part of something bigger, you'll find it at Market Source.

Learn more about our team at

Additional Information
Market Source is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call  or email  requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only:Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner…