Field Support Representative – Customer Service

• Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans
• Provide in-person support for client groups and members after enrollment and during escalated periods
• Assist Account Management in identifying and establishing relationships with key individuals and HR departments
• Answer calls and respond to web chats and emails in a traditional member care capacity
• Provide timely and positive customer service
• Build rapport and maintain positive relationships with existing members
• Understand member needs and ensure a memorable member experience

• Must reside in Toledo or Columbus, Ohio for consideration
• Reliable personal transportation
• Ability to travel up to 30% across Ohio to visit groups and members on-site
• Track record of reliability, accountability, and strong communication
• Ability to work independently and effectively
• Proactive mindset with strong problem-solving skills
• Ability to educate members on Sidecar Health best practices
• Empathy and relationship-building skills
• Flexibility and open schedule availability
• Bilingual (preferred)
• Healthcare and/or insurance experience (preferred)

Demonstrates strong communication and relationship-building skills while providing exceptional customer service in the healthcare and insurance sectors. Capable of educating members on best practices and navigating health plans effectively.

• Bilingual
• Healthcare Experience
• Insurance Experience
• Strong Communication
• Problem-Solving Skills

• Empathy
• Relationship-Building
• Proactive Mindset
• Reliability
• Accountability

• Member Care
• Customer Service
• Onsite Support
• Client Relationship Management
• Sidecar Health Plans