Customer Service Representative

Description

Title: Customer Service Representative

Reports to: General Manager

Job Type: Full-Time

Location: Toledo, OH

Come join our team and open the door to an amazing career at Quality Overhead Door! We have an immediate need for a Customer Service Representative at our Toledo, OH location.

Quality Overhead Door is the leading garage door company serving Northwest Ohio and Southeast Michigan. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.

The Customer Service Representative is the primary liaison between Outside Sales, Outside Service, and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner.

This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction.

• Answering phone calls - this position is first in line to answer phones during standard business hours of 8am to 5pm.
• Handling basic customer service inquiries and effectively resolving issues or escalating them to the appropriate personnel.
• Helping customers place orders and recommending the best products and/or services to fulfill their needs.
• Scheduling service requests from customers and confirming appointments.
• Maintaining a thorough understanding of all company products & services to provide accurate information and guidance to customers.
• Collaborating with other administrative staff to ensure smooth office operations and customer & client satisfaction.
• Assisting walk-in customers with inquiries and orders for parts over the counter.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist with filing and other administrative tasks as needed to support office operations.

• High school diploma or equivalent (GED).
• Must have reliable transportation to and from work.
• At least one year of experience in a customer service role.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
  
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