Customer Service Specialist

Job in Toledo, Lucas County, Ohio, 43614, USA

Listing for: Waterford Bank, N.A

Full Time position
Listed on 2026-09-25

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bank Customer Service, HelpDesk/Support, Bilingual

Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR

Title: Customer Service Specialist

Department: Branch Operations - Main

Reports to: Branch Customer Service Manager

Summary:

Functions in a Customer Service Representative capacity and performs Operational duties in Item Processing and Deposit Systems.

Essential Duties and Responsibilities:

Promote excellent customer service and rapport with clients regarding daily transactions, addressing inquiries and problem resolution.

Acknowledge/greet customers and ensure their requests are handled accurately and in a timely manner; refer clients to the appropriate banking staff personnel for products and services.

Open night deposit and main vault using dual control

Document and process deposits received in night deposit vault

Process customer deposits delivered by courier/Brinks and incoming mail

Verifies and balances assigned cash drawer daily with minimal cash variances

Maintains adequate cash and/or cash drawer limits as required by Bank policy

Prepare customer cash/change order requests

Conduct monthly cash audits

Assist supervisor in all other duties as assigned.

Job Qualifications:

High School Diploma, some business/banking college classes

Five (5) years of work experience in Bank Operations

Cash Handling

Present a professional image

Interact well with clients, co-workers and management

Maintains confidentiality of customer account information

Good PC knowledge

Ability to work in a team atmosphere and be able to interact and communicate with individuals at all levels

Waterford Bank, N.A. is an Equal Opportunity and Aff…

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