Wash Attendant

Benefits:

• Daily Cash Tips
• Employee discounts
• Flexible schedule

Reports to:

General Manager

Supervised by:
Membership Sales & Service Reps

• Prep vehicles to Minute Man standards and be sure customers get the correct wash (including retracts).
• Demonstrate a positive attitude toward customers at all times.
• Maintain tunnel and property cleanliness to Minute Man standards.
• Monitor cars in the tunnel to ensure vehicle safety.
• Provide customer service as needed.

• Demonstrate the Minute Man Customer Service Standards at all times.
• Greet customers with smile and acknowledgement to build rapport.
• Address customer concerns and questions when presented to you.
• Prepare cars before entering the wash.
• Assist customers as needed to have the car in neutral when entering the wash.
• Be aware and monitor cars moving through the tunnel until fully exited.
• Identify and report any problems or issues with the wash mechanics.
• Direct customer issues and incidents to a Member Service and Sales Rep and/or GM in a way that makes the customer feeling taken care of.
• Understand and follow all safety procedures.
• Follow and document duties in checklist our process app.
• Keep tunnel cleaned as outlined in Checklist Process.
• Keep grounds cleaned to the standard your GM has instructed which includes:
• Picking up garbage.
• Shoveling and sweeping debris and ice salt.
• Follow opening duties as outlined in Checklist.
• Follow closing duties as outlined in Checklist.
• Reset and adjust queue when it’s not working.
• Troubleshoot problems you’ve been trained on.
• Be proactive in clean up and washing not waiting to be instructed.
• Follow all company policies and procedures.
• Work the hours scheduled each week or coordinate trades through your GM.

• Six months related job experience.
• Physical labor.
• Proactive work ethic.
• On time to work.
• Respect leadership.
• Communicate openly and honestly.
• Acceptance to be wet all day.

• Make up to $18 per hour with cash tips.
• Base Salary: $14/hr + Tips.
• Annual reviews with an opportunity for an increase.
• Five days Paid Time Off accrued after one year of employment (full time employees only).
• We close on all major holidays.