Member Service Rep III - LENDING

Member Service Rep III - LENDING EXPERIENCE REQUIRED

Job Category:
Member Services

Requisition Number: MEMBE
001558

Posted:
January 14, 2026
Full-Time
On-site

Showing 1 location

Provide accurate, efficient member transactions while delivering a welcoming, solutions‑focused experience. Resolve escalated or complex member needs using sound judgment and strong service skills. Build trust with members through clear communication, product knowledge, and proactive problem‑solving.

• Perform advanced operational tasks including vault management, opening and closing the branch, and overseeing daily cash controls.
• Process, close, and complete loan applications with accuracy and compliance.
• Serve as a point of support for MSR I, MSR II, and branch leadership by guiding team members through processes and troubleshooting issues.
• Partner with the Branch Manager, Assistant Branch Manager, and team to ensure smooth operations and a positive branch environment.
• Provide backup leadership coverage when needed to maintain service, staffing, and branch readiness.
• Build strong working relationships across the credit union to enhance member service consistency.

• Maintain strict adherence to all regulatory requirements, internal policies, operational procedures, and quality expectations.
• Stay current on training, policy updates, and compliance responsibilities to ensure accuracy and operational safety.

• Member service excellence: Ability to listen, empathize, and offer clear solutions.
• Operational accuracy: Strong attention to detail with cash handling, loan documentation, and transactional work.
• Problem‑solving: Comfortable analyzing situations and making informed decisions independently.
• Communication: Professional, clear, and effective with members and colleagues.
• Collaboration: Supportive team member who contributes to a positive branch culture.

• Proficiency in transaction processing systems and financial service platforms.
• Ability to follow detailed regulatory and compliance processes.
• Knowledge of consumer lending workflows (training provided if needed).

• Acts as a resource for peers and brings a coaching mindset.
• Demonstrates reliability and confidence when stepping into delegated branch leadership tasks.

• Experience delivering outstanding service in a financial, retail, or customer‑focused setting.
• Comfort handling complex transactions or operational tasks with accuracy.
• Ability to manage multiple priorities while maintaining professionalism.
• Commitment to confidentiality, security, and compliance standards.

• Meaningful connection with members and your community.
• Opportunities to grow your skills and career.
• Training and development that expands your financial services expertise.

Join us in providing exceptional member service, leading branch operations, and building lasting relationships. Apply now and take the next step in your career journey with Directions Credit Union!

Directions Credit Union is an Equal Opportunity

Employer:

We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

High School or better.

• 1-3 years:
  Customer/member service experience with a bank, credit union, or financial institution.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.