Teller-Float

Position Summary

Sell Bank products and services while using the sales skills that have been learned in sales training. Accept cash items from customers for deposit, handle withdrawals and deposits from savings and checking accounts, take loan and credit card payments. Cash checks within the limits of the Bank policies. Works at various offices on an as needed basis.

• Utilize sales training skills to provide outstanding customer service, have complete knowledge of bank products and services and utilize BN Control for referrals and follow up.
• Receive deposits or checking and savings accounts and process other customer transactions.
• Cross-sell all bank products, including FM Investments.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

• Cash checks in accordance with Bank procedures.
• Receive loan payments and refer customers with questions about home loans, consumer, other loans and credit card accounts to appropriate lender.
• Balance cash drawer and report discrepancies to the Personal Relationship Banker Supervisor as necessary.
• Issue money orders, cashier’s checks, and stop payments.
• Make concentrated effort to solve customer problems.
• Open night deposit, record and process transactions while maintaining dual control.
• Utilize a coin wrapper and coin sorter to manage coin inventory and coin transactions.
• Keep safe deposit box records and assist customers with entry to safe deposit boxes.
• Redeem savings bonds.
• Promptly report malfunctions of equipment to supervisor.
• Clean and maintain teller area, general office cleaning, and decorating.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Computer experience, customer service and cash handling experience, preferred.
• Valid Driver’s License.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees.

Mathematical skills: add, subtract, multiply, divide, compute rate, ratio, percent, draw and interpret bar graphs.

Reasoning ability: apply common sense to carry out instructions.

• Accountabilities for following Bank policies and related procedures, and regulatory requirements involving federal and state laws, regulations, and guidance.
• Compliance with Bank Secrecy Act, BSA, AML, OFAC, USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

• Job Knowledge: understand duties and responsibilities, possess necessary job knowledge and technical skills, maintain job knowledge current.
• Productivity: manage a fair workload, volunteer for additional work, prioritize tasks, develop good work procedures, manage time well, handle information flow.
• Attendance: expected to adhere to attendance and break policy, communicate with supervisor about time off or break time modifications.