FOC Program Coordinator

The purpose of this position is to function as a coordinator for the Financial Opportunity Center (FOC). The primary responsibilities are training and onboarding staff, attending FOC network meetings, tracking key performance indicators, and monitoring client records. The position implements work group strategies to maintain fidelity to the FOC model and ensures successful implementation of the strategy. Responsibilities also include acting as the liaison between the Financial Opportunity Center Coaches, the Family Self‑Sufficiency Specialist (FSS), the client, and the Lucas Housing Service Corporation (LHSC) Home ownership Center (HOC).

The FOC Program Coordinator provides integrated services focused on improving the financial situation for low‑to‑moderate income families by helping individuals increase earnings, reduce expenses, and make appropriate financial decisions that lead to asset building. The centers provide individuals and families with services across three critical, interconnected areas:

• Employment placement, job retention & skill improvement;
• Financial coaching & counseling;
• Access to income supports/public benefits

• Three core services offered in a single location
• Intentional bundling of services through program design
• Multidisciplinary case staffing
• Utilization of outcome data and systems to enhance program design and client outcomes
• Collaborative work, peer learning and knowledge sharing

• Coaching
• Long‑term engagement with clients
• Co‑designed individual development plans with short‑and‑long‑term goals

All activities must support the Lucas Metropolitan Housing (LMH) mission, strategic goals, and objectives.

• Engage LMH residents and clients in long‑term, one‑on‑one coaching services using an integrated service delivery model, including assessing financial situations and helping clients develop realistic spending, saving, and debt management plans, improving or building credit, developing emergency savings funds, building assets (retirement, education, housing, etc.), employment coaching, and increasing income and gains in long‑term employment.
• Train and onboard FOC staff, oversee data collection and service delivery in accordance with grant awards’ key outcome metric requirements.
• Maintain confidentiality relating to client wages, benefits and other sensitive client financial information.
• Ensure the approach and best practices of the Financial Opportunity Center’s national model are honored in program design, evaluation, and implementation.
• Work collaboratively with LISC Program staff to ensure effective utilization of resources, implementation of program model, and plan growth of the Financial Opportunity Center.
• Partner with Ohio Means Jobs/Ohio to Work and the business community for job placement program implementation to create recruitment plans, and efforts for employment placement, job fairs, job readiness and career development curricula.
• Prepare and submit grant reporting information and supporting documents to the Chief Programs Officer, LISC, and executive management as required.
• Learn tax preparation functions through the Volunteer Income Tax Assistance (VITA) program to assist clients.
• Work as a member of the cross‑functional team providing services for clients enrolled in Financial Wellness programs, sharing information, participating in team meetings, and helping to track and report progress and outcomes.
• Conduct workshops as a means of outreach and education on topics such as budgeting, savings, credit building, identity theft, and resume building.
• Meet all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintain licenses and certifications as required.
• Perform other duties as assigned.

A Bachelor’s Degree in business, accounting, finance, public administration, social sciences, or a related field is preferred but may be substituted for significant, highly relevant work experience (five or more years) in banking, financial counseling, financial coaching or credit counseling and proven ability to successfully apply financial…