Loan and Deposit Operations Coordinator Job Toledo area,Ohio USA,Finance & Banking

Job Category Banking, Loan Operations, Financial Services
Employee Type Salary Non Exempt FT
Required Degree NONE
Manage Others No

Summary/Objective

Provide gold standard service by telephone to clients in an efficient and professional manner. Research and resolve client requests and answer inquiries regarding loan account maintenance, balance transfers, loan payments, loan advances and history requests. Responsible for all loan data entry. This position will provide primary support to Loan Operations and secondary support to Deposit Operations.

Essential Duties & Responsibilities – Loan Operations

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

New loan set-up/Loan maintenance – Utilize core system to load new client information (CIF’s) and book new loans as well as letters of credit, sub-notes and participations. Also perform maintenance to existing loans per amendments and note specifications.

Shadow loans – Maintain status to place loans on non-accrual/charge-off.

Transaction processing – Prepare payments for entry to teller system. Use maintenance tracking system (maintenance express) and core phone transfer system to post payment and draw requests. Prepare any necessary ledger or deposit entries to post loan activity. Monitor and post any payments received via wire. Post adjustments and corrections.

Escrow – Establish escrow accounts for loans in order to pay real estate taxes and/or hazard insurance for clients. Pay bills for individuals in a timely manner. Analyze activity annually to update payments required from clients.

Annual Escrow Analysis – Using system tools, reanalyze client escrow accounts and prepare client analysis statements.

Automatic Transfers – Set up AFTs (External and Internal) for loans and monitor daily activity journal.

Rate Indexes – Update rate indexes used by loan dept on specified intervals. These can be daily, weekly, monthly or quarterly.

Prime Rate – Maintain SBNA and Wall Street Journal prime when instructed by senior management. This will cause system to print change notices that will need to be mailed to our clients.

Payment Notices – Prepare daily loan notices and statements for mailing.

Quality Control – Check daily reports and posting journals for possible errors, paying close attention to on-line banking, ACH and payment ticket copies. Also review for any payment exceptions or rate errors.

Past Due – Monitor past due and late fee reports for possible errors.

Payoff Quotes/Questions – Prepare payoff statements and answer client questions.

Loan Reconciliation – Keep loan application in balance with general ledger. This will include tracking of any loans that have been disbursed but not booked, correcting any unpostables and settling participation activity with correspondent banks (notify and wire funds).

Administrative – Track mortgage ARM changes. Maintain tickler for negotiable rates and other note specifications. Make updates/changes to loan parameters to facilitate improvements to client service.

Client Inquiries – Promptly assist with client inquiries and requests utilizing proper client authentication protocols before providing any confidential information.

Essential

Duties & Responsibilities – Deposit Operations

The following duties provide additional support to Deposit Operations. These are not to be construed as exclusive or all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Research Resolution - Research and resolve client requests and inquiries regarding deposit and CD account maintenance, balance transfers, stop payments and statement requests.

Documentation - Review and update the Bank’s client information files. This includes document review for accuracy and regulatory compliance and properly storing the documents in the Bank’s online document database.

Data Entry - Responsible for data entry into the Host system. This includes telephone transfers, relationship mapping, account maintenance and client file…