Mariner Credentialing Specialist

This vacancy is for a GS-0963-6/7, Mariner Credentialing Specialist located in the Department of Homeland Security, U.S. Coast Guard, REGIONAL EXAM CENTER-TOLEDO in TOLEDO, Ohio. DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan;
Thrift Savings Plan [similar to a 401(k)];
Flexible Spending Account;
Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.

Your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-06 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

• Performing the initial review and processing of applications for various Coast Guard merchant mariner credentials, including deck and engine licenses, STCW endorsements, and certificates of registry
• Responding to oral and written inquiries from the public and/or governmental agencies through office visits, telephone calls, electronic mail, and written correspondence
• Drafting routine correspondence for a supervisor's signature regarding merchant mariner credentialing requirements using standard computer word-processing software
• Applying a thorough knowledge of Federal Regulations (such as Title 46 CFR), statutes, and policies governing the issuance of U.S. Merchant Mariner's credentials to correctly and efficiently process applications

Your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-05 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

• Responding to inquiries from the public and/or government agencies through various channels like phone, email, and written correspondence to provide information and resolve issues related to credentialing
• Using standard computer software to draft routine correspondence
• Using data entry systems, such as the Merchant Mariner Licensing and Documentation (MMLD) system, to accurately record information
• Applying state or federal laws, regulations, and policies

NOTE:
All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

NOTE:
Education cannot be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.