Supervisor - CIN Quality - Care Transformation

Location:

Steam Plant - HQ

Department:

Administration

Weekly

Hours:

40

Status:

Full time

Shift:

Days (United States of America)

All duties listed below are essential unless noted otherwise

• Supervises and oversees responsibilities and duties of the Care Transformation Specialists assigned to practice implementation to ensure productivity, efficiency, and service. Assists with hiring, training, evaluating, motivating, and disciplining of staff.

• Will coordinate and track team’s progress towards key quality improvement activities by facilitating the overall design, development, and implementation of activities.

• Provides support and direction to physician practices in the areas of quality by exhibiting a strong background and thorough knowledge of quality programs and indicators. Ensures teams adherence in these areas.

• Utilizes and provides guidance to staff for skill development in techniques for process improvement, including but not limited to value stream/process workflow maps, or PDSA tools to create plans for improvement in order to meet targets, including root cause analysis.

• Identifies, develops and/or revises related policy, procedures and protocols as needed.

• Works with data analysts or develops and analyzes reports in an effort to support meeting quality targets as well as increasing data transparency to report the results/outcomes.

• Attends and or organizes internal and external meetings related to quality of the organization and/or special projects as assigned.

• Supports practice transformation efforts by motivating staff and providers to make meaningful changes to their processes in order to improve care delivery in the practice.

• Assists as assigned with projects designed to support and achieve corporate quality goals and objectives to improve quality outcomes related to value-based reimbursement.

• Establishes and maintains positive working relations with all key customers, physicians, office staff, patients, community resources, families and interdisciplinary teams and facilitates succinct communication to ensure an integrated team approach to achieve outcomes and other indicated deliverables.

• Performs other duties as assigned.

Education :
Bachelor’s Degree in Healthcare Administration, Public Health, Nursing, or other related field.

Skills :
Candidate must have understanding of lean, six sigma and PDSA process improvement tools. Must demonstrate and promote a strong commitment to achieving customer satisfaction. Must be able to understand directions, communicate and respond to inquiries; requires effective interpersonal skills. Requires excellent verbal and written communication skills. Must demonstrate the ability to think and work effectively and accurately complete tasks within established deadlines.

Must be able to work independently to solve problems and to prioritize tasks and deadlines.

Years of Experience : 7+ years of experience in medical registration, billing, customer service or collection, with an additional 2+ years in a supervisory or manager role.

License : N/A

Certification : N/A

Education : N/A

Skills :
Strong computer skills, Microsoft applications, EMR knowledge strongly preferred.

Years of Experience :
Experience with physician quality programs and patient centered medical home is strongly desired.

License : N/A

Certification : N/A

Personal Protective Equipment: N/A

Physical Demands: May require occasional lifting or carrying of light equipment or supplies. Some travel is required.

The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.

Pro Medica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. Pro Medica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through Pro Medica Physicians and has more than…