Pathways Specialist

Pathways HUB Specialist
Full Time/Hybrid/Toledo, OH

Health Council of Northwest Ohio (HCNO) is seeking a Pathways HUB Specialist to provide essential administrative and operational support for our HUB program. This position plays a key role in ensuring accurate and timely program enrollments, managing referral processes, maintaining detailed records, and supporting reporting and invoicing functions.

This is an ideal role for someone who is highly organized, detail-oriented, and enjoys structured administrative work that directly supports community health initiatives.

The HCNO is a mission-driven, health-focused nonprofit dedicated to improving health outcomes across the 18 counties within Northwest Ohio. HCNO leads innovative programs, community initiatives, and collaborative partnerships that advance population health and strengthen community well-being.

The Northwest Ohio Pathways HUB (NWOPH) is a regional community-based care coordination network designed to reduce health and social disparities among at-risk populations. It connects individuals, especially those facing complex medical and social challenges, with community health workers (CHWs) who enroll them in the Pathways Program and help them navigate services and achieve measurable outcomes. The NWOPH serves 18 counties in Northwest Ohio and enrolls approximately 2,500 participants each year, primarily working to prevent infant mortality, maternal morbidity and reduce the impacts of chronic disease.

• Process and manage program referrals and enrollments with a high level of accuracy
• Enter, review, and audit data to ensure enrollment records are complete and error-free
• Assign referrals to appropriate Community Health Workers (CHWs) or community agencies
• Serve as a point of contact for community agencies and referral sources
• Respond to CHW and partner questions related to enrollments and program processes
• Assist with Medicaid Managed Care invoicing and other administrative billing tasks
• Prepare and distribute reports for funders, referral sources, and internal leadership
• Support meeting coordination, scheduling, minutes, and correspondence
• Assist with quality improvement efforts, policies, and procedures related to HUB operations
• Attend planning meetings as needed
• Other duties as assigned

• Bachelor’s degree or equivalent combination of education and experience in customer service or community health.
• One to two years of administrative experience in a nonprofit or healthcare-related setting preferred
• Strong attention to detail and ability to work accurately with data and documentation
• Proficiency in Microsoft Office Suite (Excel and Word required)
• Strong written and verbal communication skills
• Ability to work independently while also collaborating with a team
• Customer service experience preferred
• Ability to adapt to changing priorities and responsibilities

This role is primarily office-based (remote/hybrid) with frequent computer use and extended periods of focused administrative work. Occasional local travel may be required.

Join HCNO and be part of a passionate team dedicated to improving health outcomes through innovative community partnerships and sustainable funding strategies. We offer a collaborative environment, opportunities for professional growth, and the chance to make a meaningful difference in the community.