Medical Support Specialist

About Team Recovery: Team Recovery is an addiction treatment center dedicated to supporting individuals affected by substance use and mental health disorders. We offer a full continuum of care, including inpatient detox, residential treatment, outpatient services, and recovery housing, designed to meet people where they are in their recovery journey. Our team is made up of professionals, many with lived experience, who understand the challenges of addiction and the power of connection.

With a mission to improve lives and a vision to redefine treatment, we’re committed to creating lasting change in the communities we serve. Team Recovery is more than a treatment center.
We’re a new approach to an old problem.

Job Summary: The Medical Support Specialist is responsible for providing administrative support to medical staff, managing medical records, scheduling appointments, and ensuring the smooth operation of the medical unit. This role plays a crucial part in supporting the delivery of high-quality care to our clients and maintaining efficient communication within the medical team.

Administrative Support

• Greet and assist clients, answer calls, and route inquiries appropriately.
• Schedule, coordinate, and monitor client appointments and provider schedules; send daily reminders and promptly reschedule missed visits.
• Maintain accurate, confidential medical records.
• Track and manage medical supply inventory to ensure adequate stock.

Communication and Collaboration

• Interact professionally and compassionately with clients, families, and staff.
• Communicate appointment and care information clearly to clients and families.
• Collaborate with physicians, nurses, and interdisciplinary team members to support efficient care.
• Serve as liaison to address client and family questions or concerns.

Record-Keeping and Data Management

• Enter, update, scan, and manage client information and documents in the electronic health record.
• Complete Releases of Information and request records as directed.
• Maintain strict confidentiality and comply with all legal, ethical, and organizational privacy standards; access and share PHI only as necessary for job duties.

General Responsibilities

• Maintain professionalism, sound judgment, and appropriate boundaries.
• Attend required meetings and trainings and follow all policies of the company.
• Report privacy concerns, policy violations, and incidents promptly and accurately.
• Maintain a clean, organized, and efficient workspace.
• Perform additional duties as assigned and remain flexible to scheduling or role changes within the treatment team.

Education Requirements: High School Diploma or GED required.

License Requirements:

• BLS Certification required, will train upon hire.
• Handle with care required, will train.

Experience Requirements:

• Previous experience working as a medical receptionist, unit clerk, or similar role.
• Knowledge of medical terminology and electronic health record systems.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work efficiently in a fast‑paced environment.
• Compassionate and empathetic attitude towards clients struggling with addiction.
• Knowledge of airborne and blood borne pathogens (TB, HIV, AIDS, HB) and risk reduction methodologies and the use of universal precautions.

Why You’ll Love Working with Us: We believe in taking care of our team, both in and out of the workplace. Full‑time employees (30+ hours/week) enjoy a comprehensive benefits offering, including:

• Competitive Pay + 401(k) with Employer Match – Plan for your future with confidence.
• Generous Paid Time Off – We value work‑life balance and encourage time to recharge.
• Tuition Reimbursement – Invest in your growth with support for ongoing education.
• Comprehensive Medical, Dental & Vision Insurance – Your health and well‑being matter.
• Employee Assistance Program – Get confidential support when you need it most.