Patient Access Associate Specialist

Job Title

Patient Access Specialist – Part Time 3rd Shift 11pm‑7:30am (weekend rotation required).

Location:

Mercy – St Anne Hospital, Toledo, OH.

$17.00 – $18.15 per hour based on experience.

• Assign accurate MRNs and complete medical necessity/compliance checks.
• Provide proper patient instructions and collect insurance information.
• Receive and process physician orders, utilizing an overlay tool.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls.
• Adhere to policies and provide excellent customer service with compassion.
• Meet assigned point‑of‑service goals.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities.
• Conduct audits of accounts, ensuring all forms are completed accurately and timely, meet audit standards, and provide statistical data to leadership.
• Pre‑register patient accounts prior to patient visits, including inbound/outbound calling for demographic, insurance, and financial information, and collect point‑of‑service collections and past‑due balances with payment plan options.
• Explain and obtain signatures on general consent for treatment forms and obtain witness information.
• Explain and distribute patient education documents such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and other future service forms.
• Review eligibility responses in the insurance verification system; select the applicable insurance plan code and enter benefit data to support POS and billing processes for a clean claim rate.
• Accurately screen medical necessity using Advanced Beneficiary Notice (ABN) software; inform Medicare patients of possible non‑payment of tests and distribute ABN appropriately.
• Distribute and document other designated forms and pamphlets.

• Walk from room to room and push a 10‑pound mobile computer station throughout the shift.

• 1+ years of customer service experience.
• Open to innovation, including AI, to explore better processes and improve patient and client experiences.

• High School Diploma or GED.

• CRCR within 9 months of hire (company paid).

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package including health care, time off, retirement, and well‑being programs.
• Career advancement opportunities.
• Shift differential for select shifts.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact