Clinical Patient Access Liaison (C-PAL

Job Title: Clinical Patient Access Liaison (C-PAL)

Company: Retina Vitreous Associates

Location: Toledo, OH

Travel: There may be occasional travel to our other offices, if necessary.

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Competitive Base Pay
• Employee Discounts

• Full Time
• Our offices are open Monday-Friday 7:30am-5pm
  • You will not work all of these hours, but must have open availability to work any shift within these hours
  • You may need to work a little earlier/later as needed

The Clinical Patient Access Liaison (C-PAL) is a field-based or embedded clinical support role focused on removing access barriers for specialty therapies. This individual will partner closely with Physicians and practice teams to streamline reimbursement workflows and support patient access in real time. They will provide real-time, point-of-care support for prior authorizations, benefits investigation and financial access. The C-PAL will function as a bridge between patients, providers and payers to ensure timely initiation of therapy and improved patient experience.

• Patient Support &
  
  Education:
  
  Serve as a central contact for patients and caregivers; support onboarding, coverage education and adherence
• Reimbursement Navigation:
  Manage prior authorizations, exceptions and appeals to resolve access barriers
• Practice & Physician Support:
  Provide real-time guidance on payer requirements, step edits and documentation needs
• Cross-Functional Coordination:
  Partner with specialty pharmacies, hub services and internal teams to facilitate access
  
  Insights & Compliance:
  Track access barriers, document activities and ensure compliance with all regulatory requirements

• High school diploma or general education degree (GED) required
• Bachelor’s degree preferred
• 5+ years of experience in patient access, reimbursement or specialty support services
• Strong knowledge of payer dynamics, billing and pharmacy workflows
• High emotional intelligence and ability to operate independently in a fast-paced environment

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.

Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Eye Care Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.