Medical Office Assistant; MA; Franklin Avenue Internal Medicine

Position: Medical Office Assistant (MA) - Franklin Avenue Internal Medicine
** GENERAL SUMMARY*
* Under the general direction of the physician, assists with the processing of patients in an ambulatory/office setting including diagnostic procedures.  Responsible for general clinical and clerical duties associated with direct and indirect patient care.  Reports to the Office Manager, supervisor, physician, and/or R.N.  Provides care to pediatric, adult and geriatric patients.

** KNOWLEDGE,

SKILLS AND ABILITIES

*
* + Must be a graduate of an approved Medical Assistant program, or a Licensed Practical Nurse, or have a minimum of 5 years practical experience working as a Medical Assistant. Current certification or licensure required.  If not currently certified/registered must obtain within six (6) months of employment.

+ Two years of previous experience in a physician's office or ambulatory care setting preferred.

+ Must possess current CPR certification.

+ Must possess strong interpersonal and communication skills in order to interact effectively with patients, families, physicians and other personnel.  Must demonstrate sensitivity to the patient care situation.

+ Must possess ability to adjust to varying work levels in order to complete multiple tasks based on department's daily needs.

+ Working knowledge of Microsoft office or equivalent.

** WORKING CONDITIONS*
* + Works in a patient care environment with some exposure to communicable diseases and unpleasant odors.

+ Work requires prolonged walking, standing, with some lifting, stooping, bending and pushing.  Use of proper body mechanics required.

** Key

Job Duties and Responsibilities*
* + Principal Duties and Responsibilities

+ Directs patients to patient care areas and obtains chief complaint and/or reason for visit, vital signs, height and weight.  Maintains patient flow in clinical areas.

+ Performs diagnostic testing (EKG, PFT, minor lab) as ordered.  May perform venipuncture.

+ Maintains appropriate records including documentation, review of chart for current information, patient notes, dictation, etc.

+ Assists physician with procedures, treatments, minor surgeries and exams as needed.

+ Provides some basic procedures under the direction of the physician, mid-level provider, or R.N.

+ Performs some basic triage functions with referral to appropriate medical professional.

+ Reviews daily schedule to prepare charts for daily appointments.  Follows up on missed appointments.

+ Perform functions of patient services coordinator such as obtaining and verifying patient demographic information, enter data into the computer, obtaining co-pays and entering billing charges into the computer.

+ Maintains inventory and stocks exam rooms.  Maintains patient care equipment in good working order to ensure quality control procedures and in accordance with regulatory guidelines.

+ Assists in ensuring compliance with the state, federal and other regulatory agencies.

+ Administers medications and documents.

+ May be required to float based on staffing needs.

+ Provides service to all age groups.  Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.

+ Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program.

+ Interprets information need to identify each patient's requirements relative to his/her age-specific need:

+ Neonate Pediatric Adolescent Adult .Geriatric

+ Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy

+ Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer…