Medical Office Assistant; MA; Franklin Avenue Internal Medicine

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Scheduled Weekly

Hours:

40

Work Shift:

Days (United States of America)

Under the general direction of the physician, assists with the processing of patients in an ambulatory/office setting including diagnostic procedures. Responsible for general clinical and clerical duties associated with direct and indirect patient care. Reports to the Office Manager, supervisor, physician, and/or R.N. Provides care to pediatric, adult and geriatric patients.

• Must be a graduate of an approved Medical Assistant program, or a Licensed Practical Nurse, or have a minimum of 5 years practical experience working as a Medical Assistant. Current certification or licensure required. If not currently certified/registered must obtain within six (6) months of employment.
• Two years of previous experience in a physician’s office or ambulatory care setting preferred.
• Must possess current CPR certification.
• Must possess strong interpersonal and communication skills in order to interact effectively with patients, families, physicians and other personnel. Must demonstrate sensitivity to the patient care situation.
• Must possess ability to adjust to varying work levels in order to complete multiple tasks based on department’s daily needs.
• Working knowledge of Microsoft office or equivalent.

• Works in a patient care environment with some exposure to communicable diseases and unpleasant odors.
• Work requires prolonged walking, standing, with some lifting, stooping, bending and pushing. Use of proper body mechanics required.

• Principal Duties and Responsibilities
• Directs patients to patient care areas and obtains chief complaint and/or reason for visit, vital signs, height and weight. Maintains patient flow in clinical areas.
• Performs diagnostic testing (EKG, PFT, minor lab) as ordered. May perform venipuncture.
• Maintains appropriate records including documentation, review of chart for current information, patient notes, dictation, etc.
• Assists physician with procedures, treatments, minor surgeries and exams as needed.
• Provides some basic procedures under the direction of the physician, mid-level provider, or R.N.
• Performs some basic triage functions with referral to appropriate medical professional.
• Reviews daily schedule to prepare charts for daily appointments. Follows up on missed appointments.
• Perform functions of patient services coordinator such as obtaining and verifying patient demographic information, enter data into the computer, obtaining co-pays and entering billing charges into the computer.
• Maintains inventory and stocks exam rooms. Maintains patient care equipment in good working order to ensure quality control procedures and in accordance with regulatory guidelines.
• Assists in ensuring compliance with the state, federal and other regulatory agencies.
• Administers medications and documents.
• May be required to float based on staffing needs.
• Provides service to all age groups. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.
• Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program.
• Interprets information need to identify each patient’s requirements relative to his/her age-specific need:
• Neonate Pediatric Adolescent Adult .Geriatric
• Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy
• Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated…