IT Specialist

Overview

Harbor is seeking an IT Specialist to join our Toledo/BG team. This position supports the technical needs of Harbor's programs and assists users with both software and hardware related to those programs.

Full-time, in-office position. May require occasional weekend work depending on agency needs.

• Minimum of an Associate's degree in computer science or communications and CompTIA A+ certification (or comparable); a Bachelor's degree is preferred.
• Comfortable training staff one-on-one or in classroom settings on technology software or equipment.
• Proficiency with Windows operating systems, Office 365 and Active Directory.
• Ability to quickly learn protocols, follow directions, maintain confidentiality, and work as a team player in a collaborative environment.
• Experience with Word Press/Web development helpful.
• Ability to multitask, prioritize workload, and work well under stress and time pressure.
• Ability to convey technical issues and material to a non-technical audience.
• Excellent written and interpersonal skills; strong problem-solving skills.
• Patient, conscientious, self-motivated, independent, and productive with strong customer-service skills.
• Transportation: willing to use personal car for job-related duties; valid driver's license, acceptable driving record, and proof of personal auto insurance required.

• Ensures customer satisfaction by responding to calls, emails, and help-desk requests; provides desktop, hardware, software, network, phone, and application support.
• Assists staff with support of the Harbor website.
• Maintains accounts for Mitel phones.
• Assists in maintaining and deploying on-site hardware.
• Ensures timely resolution of issues/requests by tracking work orders and communicating status to staff.
• Trains Harbor staff on general IT items and the use of software and technology on an initial and ongoing basis.
• Assists in maintaining user accounts in Active Directory.
• Maintains understanding of Harbor's business-process workflows and the technology/software used.
• Tests updates, customizations, and new releases of software and technology; understands Harbor's network structure.
• Participates as an active member of the IT team, helping other members as required.
• Stays current with trends related to essential job competencies and demonstrates continued growth.

• A leading provider of mental health and substance-use treatment for over 100 years.
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year.
• Services include counseling, pharmacological management, primary care, psychological testing, case management, substance-use treatment, residential services, vocational program, and more.

• Medical, dental, and vision coverage.
• Retirement plan with company match.
• Generous paid time off, sick time, and paid holidays.
• Tuition and professional license reimbursement programs.
• Clinical supervision hours offered.
• Employee referral bonuses.
• Ability to make a difference in your community.