Associate Engineer, Operational Technology; OT

Associate Engineer, Operational Technology (OT) Support

Location(s):
Toledo, OH, ;
Tampa, FL, 33605

Function:
Information Technology

Audience:
Experienced Professional

Work Arrangement:
On Site

Requisition

The Associate Engineer, Operational Technology (OT) Support is a hands‑on technical specialist responsible for the reliability, performance, and OT network and firewall infrastructure across manufacturing facilities. The role focuses on incident response, maintenance, and proactive monitoring of OT networks and firewalls in close collaboration with plant engineers, IT/OT teams, and external vendors.

Operating in a dynamic manufacturing environment, the engineer executes standard support processes to resolve network issues, maintain cybersecurity compliance, and continuously improve operational procedures.

Success in this role requires strong foundational knowledge of OT networking and firewalls, along with a collaborative, service‑focused mindset.

Reports to:

Digital Manufacturing Transformation Support Lead

Span of Control:
Individual contributor

• Develop and maintain a strong understanding of Owens Corning specific business processes and operations locally and globally
• Build relationships within the organization, cross‑functionally, and with key business stakeholders; continuously enhance connection to remain aligned with core objectives
• Understand how IT/OT Security and services are directly aligned with the company's strategic objectives by regularly engaging with key business stakeholders

• Respond to incidents, requests, alerts, and outages to minimize operational downtime
• Perform preventive and corrective maintenance on OT network devices and firewalls
• Troubleshoot OT network and security issues in collaboration with plant engineers, IT/OT teams, and vendors
• Review firewall and network logs; perform root cause analysis (RCA) and document findings for incidents
• Provide hands‑on support and maintain playbooks for key OT network and security platforms (e.g., Palo Alto)
• Deliver metrics and monthly performance dashboards

• Monitor OT network and firewall performance using tools such as PRTG and NCM
• Proactively identify and remediate misconfigurations, vulnerabilities, and performance issues
• Monitor network availability, utilization, throughput, latency, and OT backup solutions
• Manage and prioritize service level tickets; escalates issues as needed
• Validate compliance with cybersecurity and network standards
• Partner with SOC and vendors to ensure systems are patched, updated, and aligned with supported code versions

• Maintain, and continuously improve OT network and firewall standard operating procedures (SOPs)

• Execute firewall and OT network change management, including impact assessment, testing, and rollback planning
• Support vendor platform oversight to minimize operational disruption
• Collaborate with plant teams and equipment vendors to understand network designs and change risk

• Deliver consistent, reliable service aligned with service level expectations

• Collaborate with IT/OT support teams, product owners, and architects on cross‑functional processes
• Build trust through clear communication, follow‑through, and user‑focused support
• Plan and execute maintenance activities that promote safe and reliable plant operations

• Identify areas of waste (process, time, etc.) and ideate and execute action plans to create productivity

• Lead or participate in special projects that support the long‑term strategic goals of the business and/or organization
• Identify opportunities to improve effectiveness, value, and perception of the function

• Invest in personal growth and development, clearly focused on self‑learning
• Always strive to elevate the capabilities of the team and GIS organization across the company, drive change management, and technology adoption

• Bachelor's degree in computer science, Information Technology, computer engineering, control…