IT Support Analyst - onsite Toledo, OH

WELLTOWER – REIMAGINE REAL ESTATE WITH US

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra:
The only easy day was yesterday.

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.

ABOUT THE ROLE

We are looking for a highly motivated, enthusiastic, and energetic candidate to join a high-performing IT team in our Toledo, OH office. The ideal candidate will be an independent learner and a go-getter with excellent customer service skills. This is a hands-on position that requires technical skills that are necessary to troubleshoot, support, and administer a wide range of technologies used within the company.

The IT Support Analyst will work closely with the rest of the Technology and Infrastructure team, reporting to Manager, Information Technology.

KEY RESPONSIBILITIES

• Provide prompt and effective Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in-person interactions.
• Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.
• Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
• Maintain a high level of professionalism and deliver exceptional customer service in all interactions.
• Communicate complex technical information clearly and effectively to both technical and non-technical audiences.
• Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.
• Identify recurring issues and implement solutions to prevent future occurrences.
• Participate in continuous improvement initiatives to enhance IT support services and processes.
• Stay current with emerging technologies and industry best practices to proactively recommend improvements.
• Manage and administer Active Directory, Group Policy, Office 365, and Exchange Online.
• Configure and manage endpoints using desktop and mobile device management tools.
• Assist with patch management and endpoint security measures.
• Collaborate on IT projects, contributing ideas and expertise to support successful implementation.
• Assist in the deployment of new technologies, including research, testing, documentation, and training.
• Take full ownership of assigned tasks and see them through to completion with minimal supervision.
• Ensure compliance with company IT policies, security protocols, and best practices.
• Demonstrate reliability and accountability in all aspects of work.
• Perform all other duties as assigned

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Some out-of-area and overnight travel will be required.

MINIMUM REQUIREMENTS

Education:

Bachelor’s degree in information technology, Computer Science, or a related field preferred; equivalent work experience will be considered.

Experience:

Minimum of 3-5 years of IT support experience in a corporate environment. Proven experience supporting C-level executives and handling sensitive information with discretion. The ideal candidate will have experience with the following technologies:

• Jira Service Management Ticketing System
• Windows 10 and 11 operating systems
• Hardware support for laptops, desktops, printers, and peripherals
• Mobile Device Management (MDM) for iOS devices (iPhones and iPads)
• Microsoft Office 365 services, including One…