IT Specialist

Overview

Harbor is seeking an IT Specialist to join our Toledo/BG team! This position supports the technical needs of Harbor’s programs, and will assist users with both software and hardware related to those programs. Position is full-time, in office, and may require working occasional weekend depending on the needs of the agency.

• Minimum of Associates degree required in the field of computer science or communications and CompTIA A+ certification or comparable. Bachelor’s degree preferred.
• Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.
• Must demonstrate proficiency with Windows operating systems, Office 365 and Active Directory.
• Must be able to learn protocols quickly, follow directions, maintain confidentiality and be a team player with experience working in a team-oriented, collaborative environment.
• Experience with Word Press/Web Development helpful.
• Must be able to multitask, prioritize workload and be able to work well under stress and time pressure.
• Must be able to convey technical issues and material to a non-technical audience.
• Must have excellent written and interpersonal skills. Must have strong problem-solving skills.
• Must be patient, conscientious, self-motivated, independent and productive with very strong customer service skills.
• Must have transportation and be willing to use personal car for job related duties.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.

• Ensures customer satisfaction by responding to incoming calls, emails and requests to the help desk. Provides support for such requests, including desktop, hardware, software, network, phone and application support.
• Assist staff with support of the Harbor website.
• Maintain accounts for Mitel phones.
• Assist in maintaining and deploying on-site hardware
• Ensures timely resolution to issues/requests by tracking work orders and keeping staff updated on the status of work order resolution.
• Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed.
• Assists in maintaining user accounts in Active Directory.
• Maintains understanding of Harbor’s business process workflows and the use of technology/software.
• Tests updates, customizations, and new releases of the software and technology used and supported  a good understanding of Harbor’s network structure.
• Participates as an active member of the IT Team helping other team members as required.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.