Desktop Engineer
Listed on 2026-07-01
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IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Desktop Engineer
Location:
Toledo, OH - Onsite Duration:
Contract Essential
Skills:
Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices Printer and Network Troubleshooting Experience supporting Win 7, Win 10 and Office 365 applications Knowledge of imaging PCs using SCCM environment Knowledge on mobile device managed using Intune MDM Ability to present ideas in user-friendly language Good Communication skills Multi-tasking capabilities Rigor to work for customer satisfaction and end user experience
Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk Supporting new user onboarding by deploying new PC and then collecting old PC's during offboarding Escalate incidents with accurate documentation to suitable technician, when required. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Coordinating with vendor for any hardware/software issues Assisting team on PC LCM project to deploy new PC's by doing apps and data migration.
Supporting sales user via Call Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor. Packing/Unpacking of PC's received from vendor or from different site Returning end of lease PC's back to the lessor Creating/updating knowledge base articles for any new issues Provide suggestions for continuous improvement
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