Support Technician Intern; Cybersecurity

Support Technician Intern

Curious how things work and how they break? Love figuring things out? Want hands-on IT and Sec experience that actually counts? Are you the kind of person who can't leave a problem half-solved? Do you like the idea of touching a little bit of everything - help desk, servers, networking, and security - instead of being boxed into one lane? Are you looking for an internship where you'll learn the real-world side of IT and cybersecurity, not just shadow from the sidelines?

Perfect! You might be our next Support Technician Intern. If you're a student looking to launch an IT or security career at a fast-growing company with a great culture, CNWR may be the right place for you. We're a tight-knit team that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting for small and mid-sized businesses. This internship is built around the fact that you're a student - we'll work with your class schedule across semesters.

You'll start by building a rock-solid foundation on our Help Desk, where every great technologist learns how real environments actually work. From there you'll grow into hands-on exposure to our cybersecurity and GRC work - the compliance, assessments, and lifecycle management that keep our partners secure. Because we operate in the SMB space and run lean, you won't be siloed: you'll get to work on a lot of different things and learn fast.

Build your foundation on the Help Desk:

• Monitor the Service Desk for new tickets, triage them, and run the escalation process for issues that need a senior hand.
• Support partners and internal users with workstation, account, connectivity, and Microsoft 365 issues.
• Perform moves, adds, changes, and deletes in Active Directory and Microsoft 365.
• Set up, deploy, and update configurations, utilities, and software for workstations.
• Document procedures and resolutions in CNWR systems so the next person isn't starting from zero.

Grow into cybersecurity and GRC:

• Assist with governance, risk, and compliance (GRC) work for our partners - including frameworks like CMMC - digging through policy, mapping controls, and helping clients get their standards up to par.
• Help run and review security assessments using Nessus and other tooling, including Microsoft 365 and AWS reviews.
• Support lifecycle management and remediation - flagging out-of-date or at-risk systems and helping bring them in line with CNWR standards.
• Help gather evidence, write up findings, and track remediation through to closure.
• Learn alongside the team on real partner environments - solid, real-world SMB security fundamentals you can build a career on.
Qualifications

- What We're Looking For:

Currently enrolled in a Computer Science, Cybersecurity, Information Technology, or related program (and enrolled for the duration of the internship). Genuine curiosity and a love of figuring things out. A basic understanding of computer networking and Windows. Comfortable with Microsoft Office / Microsoft 365. Strong communication and a partner-first attitude — you can explain tech to non-technical people without making them feel small.

Able to be onsite in the Toledo area as needed. Bonus Points - A home lab, personal projects, or prior IT/security internship experience. Scripting (Python, Power Shell) or general programming exposure. Linux administration, virtualization, or containerization experience. Exposure to security tooling (e.g., Nessus) or basic pentesting on your own applications/servers. Certifications in progress (CompTIA A+, Network+, Security+) or familiarity with compliance frameworks (CMMC, NIST).

How

You'll Fit In:

This role only works if you line up with how we operate. Our core values aren't a poster in the break room, they're how we actually run the desk.

• Have a Firefighter Mentality Espousing a firefighter mentality is a key core value le nearly all companies have a rapid response team and SLAs for response, at CNWR we take responding to trouble seriously.
• Do What's Right Doing what is right is not always the quickest or easiest path in business. But here at CNWR, we've embraced the ideology of…