Technical Support Specialist

At Wurtec, we strive to create a culture where our teams are able to grow, thrive, and feel supported. We are hugely appreciative of our team who have shaped Wurtec into what we are today. That's why receiving the Top Workplaces award is particularly meaningful to us.

Our purpose is to build a best‑in‑class family business, operated by a team that shares common core values and produces a world‑class experience for our employees and customers. Wurtec is a global organization that specializes in elevators and the people who use them. We operate on a strong set of Core Values that include being Dedicated, Ambitious, Hardworking, Willing to Accept Responsibility, and Integrity.

As the leading tool and components supplier to the vertical transportation industry, we empower professionals in the field to work more safely, quickly, and efficiently. As a manufacturer of residential and commercial elevator systems, we provide passengers with the smoothest, safest ride available. Our products are on the front lines of elevator construction worldwide – and our people are known throughout the industry for talent, dedication, and superior customer service.

Position: Technical Support Specialist

Location: Toledo, OH

Job : 400

# of Openings: 1

Job Type: Full time

Reports to: Technical Support Supervisor

Wurtec’s Technical Support Specialist provides complex technical support to customers via email, phone, or other methods. The specialist must obtain a deep understanding of the organization’s products and services and rely on experience and judgement to plan and accomplish goals.

• Promotes and demonstrates Wurtec’s core values (dedicated, hardworking, ambitious, willing to accept responsibility, and integrity).
• Provide the highest level of internal and external customer service.
• Provide timely, high‑level support on customer issues.
• Keeps current customer support software (Freshdesk).
• Diagnose and resolve client issues that require in‑depth knowledge of the functionality of the product.
• Work with the engineering and sales team to develop, design, and propose solutions to meet reliability and serviceability needs for customers.
• Analyzes warranty data to identify high failure rate components/systems.
• Develops support documents and works with quality control on technical/quality bulletins.