IT Specialist - Vocational

Harbor is seeking a full-time IT Specialist - Vocational. This position supports the technical needs of Harbor’s vocational programs. A specialist will assist users with both Software and Hardware related to those programs. Starting salary is $51,896 annually.

Position is full-time, 40 hours per week.

Education/Experience/Other Requirements
:

• Minimum of Associatesdegreerequiredin the field of computer science or information systems. Bachelor’s degree preferred.
• Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.
• Mustdemonstrateproficiencywith Windows operating systems, Office
  365and Active Directory.
• Must be able to learn protocols quickly, follow directions,maintainconfidentialityand be a team player with experience working in a team-oriented, collaborative environment.
• Experience with Word Press/Web Development helpful.
• Must be able to multitask, prioritizeworkloadand be able to work well under stress and time pressure.
• Must be able to convey technical issues and material to a non-technical audience.
• Must have excellent written and interpersonal skills.
  
  Musthave strong problem-solving skills.
• Must be patient, conscientious, self-motivated,independent and productive withvery strong customer service skills.
• Must have transportation and be willing to usepersonalcar for job related duties.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.

Essential Job Competencies/Primary Duties:

• Ensures customer satisfaction by responding to incoming calls,emailsand requests to the help desk. Provides support for such requests,including desktop, hardware, software, network,phoneand application support.
• Assist staff with supportofthe Ohio Means Jobs website.
• Maintain accounts for Ring Central phones.
• Assistinmaintainingand deploying on-site hardware
• Ensurestimelyresolution to issues/requests by tracking work orders and keeping staff updatedon the status of work order resolution.
• Trains Harbor staff on general IT items and the use of software and technology used at Harbor onan initial and ongoing basis, as needed.
• Assistsinmaintaininguser accounts in Active Directory.
• Maintains understanding of Harbor’s business process workflows and the useof technology/software.
• Tests updates, customizations,and new releases of the software and technology used and supported a good understanding of Harbor’s network structure.
• Participates as an active member of the IT Team helping other team members as required.
• Keeps current with trends and developments related to essential job competencies anddemonstratescontinued growth.

About Harbor:

• A leading provider of mental health and substance use treatment for
  over 100 years
• 350+ clinical staff
  serve over
  24,000 clients
  across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.